Returns & Warranty – MOOSEANDKNUCKLE

At MOOSEANDKNUCKLE, we stand behind every premium winter parka we deliver. Designed for extreme conditions and crafted with uncompromising quality, your satisfaction is our promise. If your parka doesn’t meet your expectations, our clear and customer-first return and warranty policy ensures you’re protected every step of the way.

Returns Policy

  • 30-Day Return Window – Return your parka within 30 days of delivery, no questions asked.
  • Condition – Items must be unworn, with all original tags attached, and in pristine condition with packaging intact.
  • Process – Initiate your return by contacting our support team with your order number and reason for return.
  • Refunds – Once your return is received and inspected, we’ll issue a full refund to your original payment method. Please note: shipping costs are non-refundable.

Warranty Coverage

Every MOOSEANDKNUCKLE parka comes with a limited warranty, depending on the model and materials used. This warranty reflects our confidence in the craftsmanship and durability of our winter wear.

Our warranty covers:

  • Defects in materials or workmanship from the manufacturing process
  • Fabric integrity, seam strength, and print durability

Warranty does not cover:

  • Normal wear and tear, including fading, minor pilling, or surface abrasion
  • Damage due to misuse, accidents, or improper handling
  • Alterations, repairs, or cleaning performed outside our recommended guidelines

How to Claim

To begin a warranty claim, send us your proof of purchase, clear photos of the issue, and a brief description of the defect. Our team will review your case promptly and provide a solution.

Warranty support may include:

  • Replacement of the parka at no cost
  • Repair guidance or technical support for minor defects
  • Coordination with authorized service partners for in-person assistance

Need Assistance?

Our dedicated support team is available to help with returns, exchanges, or warranty claims. For any questions about your MOOSEANDKNUCKLE parka, visit our Contact Us page anytime. We’re here to ensure your winter experience is as seamless as your gear.